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Proposed customer-service ordinance fails after debate on enforceability and scope
City of Texarkana Board of Directors · August 5, 2025
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Summary
A proposed five-page ordinance establishing customer-service standards for city employees drew concern that it duplicated personnel policy, lacked enforceable procedures, and could be misused as an evaluation tool; the board voted and the ordinance failed.
Assistant Mayor Harris introduced an ordinance intended to codify city employee customer-service standards and procedures, saying the measure was a standalone ordinance rather than a replacement for existing personnel…
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