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Parks & Open Space highlights IT upgrades, ServiceNow rollout and planning for body‑worn cameras
Summary
BCPOS IT described recent upgrades — ServiceNow ticketing, Windows 11 rollout, mobile in‑vehicle computing and a new equipment‑tracking database — and said work is underway with county IT and the sheriff’s office on guidance for body‑worn cameras, with implementation targeted for 2026.
Carl, the department business analyst for Boulder County Parks and Open Space, briefed POSEAC Sept. 25 on recent IT accomplishments and projects, including a ServiceNow ticketing rollout, an upgrade to Windows 11, replacement of 32 aging computers, and a move toward more field‑capable devices and offline apps.
Carl said the department transitioned to ServiceNow for IT ticketing, upgraded office and field computers (32 replaced) and moved toward rugged laptops and 5G cellular routers for…
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