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Parks & Open Space highlights IT upgrades, ServiceNow rollout and planning for body‑worn cameras
Summary
BCPOS IT described recent upgrades — ServiceNow ticketing, Windows 11 rollout, mobile in‑vehicle computing and a new equipment‑tracking database — and said work is underway with county IT and the sheriff’s office on guidance for body‑worn cameras, with implementation targeted for 2026.
Carl, the department business analyst for Boulder County Parks and Open Space, briefed POSEAC Sept. 25 on recent IT accomplishments and projects, including a ServiceNow ticketing rollout, an upgrade to Windows 11, replacement of 32 aging computers, and a move toward more field‑capable devices and offline apps.
Carl said the department transitioned to ServiceNow for IT ticketing, upgraded office and field computers (32 replaced) and moved toward rugged laptops and 5G cellular routers for in‑vehicle computing (Ranger MDC project). He described a new database to track ranger equipment and required certifications and said the IT group has implemented remote desktop and offline capable apps to support fieldwork. The team is also acquiring higher‑end workstation capability to handle UAS/LiDAR data processing.
On body‑worn cameras, Carl said BCPOS is researching available technology and developing an implementation plan for 2026, but that policy details — including whether cameras will be on continuously or triggered for incidents — remain under discussion with the sheriff’s office, county risk and the county attorney. "We're having conversations with risk and the county attorney and the sheriff's office about developing guidance and policies for the use of body worn cameras," Carl said.
POSEAC members asked about compatibility with county infrastructure and data sharing. Carl said Boulder County IT provides enterprise infrastructure and shared systems (GIS, Teams), while BCPOS focuses on parks‑specific solutions and implementations; many apps remain internal but Teams provides easier file sharing. Staff emphasized plans to align devices and dispatch systems with the sheriff's office and to follow county cybersecurity and procurement policies when implementing new tools.
The presentation was informational; POSEAC members requested follow‑up on the body‑worn camera policy rollout and additional briefings when implementation details are available.
