Spring ISD reports higher staff survey participation, unveils Uplift culture plan
Loading...
Summary
Spring ISD said staff participation in its employee engagement survey rose to about 74% and that 78% of respondents were classified as engaged or highly engaged; the district unveiled an "Uplift" plan of customer-service training, system building, strategic marketing and QR feedback to raise engagement to 80.2% by Dec. 2026.
Spring Independent School District presented results from its 2025–26 employee engagement survey on Jan. 13, reporting a jump in participation and unveiling a districtwide culture plan called "Uplift." Chief of staff Latrice Harris and consultant Jacqueline Lewis of Sogalytics told the board the district increased response rates from roughly 59% last year to about 74% this year and that 78% of participants were classified as either "highly engaged" or "engaged."
The district framed the findings as both progress and an opportunity. "This year, 78 percent of participants were classified as either highly engaged or engaged," Jacqueline Lewis said, while noting some items—districtwide culture, staff morale and feeling appreciated—remain priorities for improvement. The presentation said participation gains came from mixed outreach (email/text reminders, paper surveys and incentives) and corporate partnership with Sogalytics.
The Uplift plan, presented by executive director Tranita Carroll, identifies four priority areas: customer service, system building, strategic marketing and engagement/experience. Carroll described an eight-module, ongoing customer-service training for front-office and leadership staff, a front-office toolkit, QR codes for real-time parent/visitor feedback at every campus, and enhancements to employee recognition. "Our training is going to be continuous," Carroll said, describing summer and monthly training windows and incentives that included social-media promotion and an executive substitute event.
Trustees asked for more detail on committee selection and the survey's open-ended verbatims; the consultants said roughly 1,700 open-ended responses were collected and that verbatim reports and campus-level breakdowns will be provided to principals and the board. Trustee Liz Jensen urged the administration to account for sampling differences when comparing year-to-year changes; Jensen and consultants discussed the statistical noise inherent in qualitative employee-survey items.
Administration told the board it will set measurable district goals informed by both quantitative scores and the verbatim responses, and it identified a normalized-growth target: raise the share of staff classified as engaged or highly engaged from 78% to 80.2% by Dec. 2026. The board directed staff to return procurement and rubric materials when available and to include the campus-level verbatims in upcoming board updates.
Next steps include distributing campus verbatim reports, rolling out the training modules and monitoring metrics such as QR feedback, phone-response times and closure rates for the "Let's Talk/Onflow" system. The district said it will report progress to the board as the plan is implemented.
