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Elkhart Board approves two‑year Zen City contract amid AI and data‑ownership questions
Summary
The Board of Public Safety approved a two‑year, $39,000 contract with Zen City to run a community survey intended to inform police community engagement work. Board members asked whether the company's use of AI and training on city data is covered by city policy; legal and IT said final IT approval remains pending.
Elkhart City's Board of Public Safety voted Jan. 13 to approve a two‑year contract with Zen City for a community survey program intended to guide police outreach and resource allocation.
Chief Dean Milanese told the board the Zen City product is intended to "get a good feel for how the community sees and is kind of viewing the police department" and to collect consistent feedback across demographic groups so the department can better direct resources and responses.
Why it matters: the survey is a formal step toward structured community engagement; the…
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