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Council members press JTA after riders warn Connection Plus changes could leave disabled residents stranded

Jacksonville City Council · January 9, 2026
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

At an internal Jan. 9 meeting, a longtime paratransit user urged council members to preserve JTAConnection Plus service; council members said they will meet with JTA, the mayorand the auditor to explore options after officials flagged a large year-end budget swing.

Allison Miller, a longtime user of Jacksonville Transportation Authorityservices, told city council members at a Jan. 9 meeting that JTAis changing its Connection Plus paratransit service effective Feb. 1 and that the service is "invaluable" to disabled residents who rely on it for work, medical appointments and daily life. "I downloaded their app and I tried to make a reservation and you can't do it," Miller said, urging council members to "come up with a creative solution" to…

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