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Fairfax IT leaders outline unified customer portal, plan phased rollout and AI ethics oversight
Summary
Fairfax County's IT leaders told the Board's Information Technology Committee they will build a single customer portal to let residents and businesses use one login for multiple county services, with a phased rollout starting with 2'3 system integrations in 2026 and an AI ethics committee planned in 2026.
Fairfax County IT leaders presented a plan to create a unified customer portal intended to let residents and businesses access multiple county services through a single entry point and one login. "It's going to provide a single point of access for residents and businesses to interact with government services," Director of DIT and CIO Matthew Harrison said.
County staff said the portal will begin as a web experience and evolve to include mobile, IVR and text-message channels, and will be designed to serve residents across abilities and languages. "The portal fits neatly into our efforts around digital modernization and the simplification of our systems and workflows," Harrison said, adding that the county will form an AI ethics committee in 2026 to…
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