Coppell survey: residents give high marks to city services; results to guide Vision 2040

Adam Krivalski, president and owner of the firm that fielded Coppell’s resident satisfaction survey, told the council on Tuesday that his team completed 1,950 representative surveys in English, Spanish, Chinese and Hindi and will post the full dataset and open-ended responses on the city website this week.

Kravilski said top-line results show very high satisfaction with city services overall (reported at about 93–94% satisfied). When asked about specific services, residents rated police about 90% excellent or good, fire and EMS about 89%, water and sewer about 91%, recycling about 90% and city communication about 86%. Streets and other infrastructure scored about 84%, while building inspection and permitting scored lower at roughly 51%.

Kravilski emphasized methodological safeguards: the sample was stratified to reflect the city by age, race, gender and geography and data collection used multiple modes (telephone, online, mail, text and email). He cautioned that small subgroup cross-tabs (very small counts in some ethnic/language groups) can produce volatile percentages and said the firm is available to provide deeper cross-tabulation and comparison charts to other North Texas cities.

Council members asked how the survey should inform planning. Staff said the full results will be used to inform the upcoming council retreat and Vision 2040 conversations. The city manager’s office will post the survey materials online and staff indicated they will use the findings for short-term budget guidance and longer-term priorities.

"We can give you comparison charts if you want to see how Coppell stacks up against peer cities," Kravilski said. "This is what your residents are thinking today."