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Residents urge investigation into inconsistent water bills; council asks staff to track complaints

Georgetown City Council · January 13, 2026
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Multiple residents told the council of sharp, unexplained swings in water bills and urged oversight of the water provider; councilmembers asked staff to tally complaints, consider a citizens’ committee and pursue more data from the utility.

Several residents pressed the Georgetown City Council on Jan. 12 to investigate what they described as large, inconsistent water bills from the regional water provider and to create a formal process for tracking and resolving complaints.

At the public-comment portion of the meeting, Dana Barber said her water use and bills abruptly spiked to a reported 10,250 gallons and then returned to prior levels without an identifiable leak. "You must…

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