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Knox County auditors detail fraud hotline, committee presses for clearer public navigation
Summary
Knox County internal audit described its fraud, waste and abuse hotline and case workflow, saying it created case files in HighBond and handles roughly 15 complaints a year; ethics subcommittee members pressed for clearer website referrals, phone contacts and guidance on anonymous tips.
Knox County internal auditors told the countys ethics committee subcommittee on Jan. 14 that the fraud, waste and abuse hotline has been managed by internal audit since 2017 and that complaints can be submitted through an online HighBond portal or by phone.
During a presentation and follow-up questions, internal auditor Zach Fullerton said every submission is entered into HighBond and a case file is created to document steps taken. "We internal audit took over the fraud, waste, and abuse hotline back in 2017," Fullerton said. He said auditors have access to records such as badge swipes, video and financial documents and that cases…
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