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City Utilities Committee approves changes to water billing adjustments and appeals procedures
Summary
At the committee’s first meeting of 2026, members voted 6-0 to advance an ordinance that expands water and sewer billing adjustments, clarifies "department error" cases and refines the commissioner's authority over credits and appeals.
At the City Utilities Committee’s first meeting of 2026, members voted 6-0 to mark favorable an ordinance by Councilman Antonio Lewis that revises the Water and Sewer Appeals Board procedures and expands customer relief options for billing errors and adjustments.
The ordinance, described to the committee by Deputy Commissioner Carlos Jones of the Department of Watershed Management, adds new definitions (including a "department error" category), allows one additional billing adjustment within a rolling 12-month period when plumbing repairs are verified, and clarifies the commissioner’s…
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