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Rider accuses Sun Metro of mismanagement; transit director defends operations and outlines improvements
Summary
At a Mass Transit board meeting, a rider alleged widespread operational and safety failures at Sun Metro; the agency’s director presented data on budget, on‑time performance and fleet replacement and invited formal complaints for follow up.
A retired project manager told the Sun Metro board Tuesday morning that the agency is "broken," urging leadership changes and listing complaints about driver conduct, customer service and bicycle-rack safety. Sun Metro’s director responded with an operational briefing that outlined recent financial and performance improvements and invited affected riders to file formal complaints.
Diego Grijales told the board he had ridden Sun Metro for three years and had documented problems ranging from…
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