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Goldsboro council pauses water shutoffs during federal shutdown; waives late fees and expands payment plans
Summary
City council unanimously imposed an immediate moratorium on water cutoffs effective midnight and agreed to waive late fees and offer extended payment plans for customers through 14 days after the federal shutdown ends; staff will return a formal retroactive resolution and implement outreach to affected customers.
Goldsboro City Council voted unanimously Nov. 3 to halt water shutoffs while the federal government remains shut down, directing utility staff to waive late fees during the moratorium and offer longer payment plans to customers carrying balances.
Mayor Gaylor opened the discussion after council added the item to the agenda. Gwen (staff), who handles property and customer processes, told the council a resolution would be needed to change customer policy but that council action could direct staff to stop cutoffs immediately. “As far…
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