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Sampson County approves $441,000 Tyler systems modernization project to unify permits, utilities and finance
Summary
Commissioners approved a one‑time $441,000 implementation for a countywide Tyler Technologies enterprise ecosystem to unify permitting, utility billing, tax and finance systems; staff estimated $140,000 annual net savings and a multi‑year payback and said work would begin after contracting and implementation scheduling.
Sampson County commissioners voted to proceed with a countywide effort to modernize core government software and payments by adopting an implementation plan to integrate Tyler Technologies products across permitting, utilities, tax and finance.
Brandon Wiggins, the county’s special projects manager, said the project will complete the county’s existing Tyler ecosystem and reduce manual reconciliation across departments. "We are fundamentally transforming the way we transfer departments that touch a lot of people," Wiggins said, framing the work as an infrastructure investment rather than a routine IT purchase. Finance Director Melissa Burton told commissioners the current patchwork of systems forces extensive…
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