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Urbandale to switch EMS billing vendor after operational shortfalls with prior contractor
City of Urbandale City Council · January 21, 2026
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Summary
The council approved moving EMS billing services from EMSMC to Physicians Claims Company (PCC) after the fire chief reported repeated problems with claims filing, follow-up and missed GEMT reimbursements; chief said write‑offs typically run under 10% and recommended the change following due diligence with neighboring agencies.
The Urbandale City Council approved a new services agreement to change EMS billing vendors, accepting staff’s recommendation to sever the city’s contract with EMSMC and partner with Physicians Claims Company (PCC).
Chief Cardwell said the city and…
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