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SFHSS gives annual progress report on 2023–25 strategic plan; equity and member experience initiatives highlighted
Summary
SFHSS staff reported on 2024 progress toward the department’s 2023–25 strategic plan, focusing on staff racial‑equity trainings, primary care practice improvements, mental‑health outreach and member‑service quality assurance. Staff said the department will continue to embed equity metrics and produce quarterly performance measures for the mayor’s 1
SFHSS staff presented their annual progress report on the agency’s 2023–25 strategic plan and described accomplishments in four priority areas: equity, primary care access, mental‑health and well‑being, and optimization of member services.
On equity, SFHSS said it has enrolled staff in Office of Racial Equity‑sponsored training (47 completed training hours with Be the Change Consulting noted), created internal equity workstreams and participated in citywide peer learning cohorts focused on organizational culture and belonging. The department said it will submit an equity training metric to the city comptroller’s…
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