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Consultant: Baldwin City employee survey finds 24 responses, most staff satisfied; pay, equipment and communication top priorities
Summary
An ETC Institute consultant told the Baldwin City Council that 24 employees completed the city’s recent survey (about a 50% response rate) and about 71% reported being satisfied with their jobs; the top action areas named were compensation and benefits, equipment/tools/resources, communication and professional development.
A consultant from ETC Institute presented the Baldwin City Council with results of an employee survey that collected 24 completed responses, roughly a 50% response rate based on an estimated 50 employees. The consultant said, “We collected 24 completed surveys, almost a 50% response rate.”
The consultant said the survey asked about roughly 84 items across seven major categories and found that about 71% of respondents reported being satisfied or very satisfied with their work in Baldwin City. He summarized the priority drivers that would most likely move overall satisfaction: “Compensation and benefits is one of our top categories,” followed by equipment and resources, communication and professional development.
The consultant expanded on compensation and benefits, saying wages, retirement plans, accrued leave and CAPERS were frequently cited as important. On equipment and resources, he recommended department‑level follow‑up to determine whether issues centered on public works, police or other divisions. On professional development, the consultant said the city already has opportunities in place but needs better communication to ensure staff know about them.
The consultant recommended the council "unleash the results" by releasing the report publicly, direct staff to develop an action plan focused on the four priority areas, and commit to repeating the survey in several years to measure progress. He advised that internal or third‑party repeat surveys could be run in two to five years to track improvement and increase response rates.
Council members asked for copies of the full report. The presenter said a full report is available, that raw data is retained by ETC Institute and that identifiable responses will be masked in any further analysis. The presentation concluded with the city thanked the presenter for the briefing.
The council did not take any formal action on the survey results at this meeting; the consultant urged staff to turn survey findings into an action plan and to publicize results to employees so that any future survey shows whether changes produced improved satisfaction.
