Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Community Survey topic
No spam. Unsubscribe anytime.
Glenview board reviews 2024 community survey showing high resident satisfaction
Summary
Consultant ETC Institute told trustees Glenview outperformed national and regional averages on overall satisfaction (about 88%), public safety and communications; staff flagged traffic enforcement and visibility as areas for targeted action and proposed a 26.5% IDOT grant request for traffic safety.
Village Manager David and consultant Ryan Murray presented findings from the village’s 2024 community survey, which uses random sampling and multimode follow up to produce statistically valid, representative resident feedback.
Murray said Glenview’s overall satisfaction and quality‑of‑life ratings remain well above national benchmarks — the village reported roughly 88% overall satisfaction compared with national averages in the 40s. "One of the really high mark areas in your survey results... is the communication scores," Murray told trustees, noting high marks for the village newsletter, website and transparency.
Staff highlighted two areas of opportunity: police visibility and traffic enforcement. The survey found visibility of police in neighborhoods as residents' top priority. Staff noted that approximately 50% of every officer shift is allocated to patrol, a dedicated traffic enforcement unit exists and the village is requesting a 26.5% increase in grant funding from IDOT’s traffic safety program.
On streets and infrastructure, staff said the village allocated nearly $40 million to the capital improvement program this year and is scheduling Shermer and Glenview Roads for replacement in summer. On economic development, staff said seven new downtown restaurants are in the pipeline and encouraged business support grant applications.
Trustees asked follow‑up questions about benchmarking, survey frequency and resident texting. Trustee Cooper suggested running the survey every three years rather than five; staff said a texting feature via the village’s Rave Smart911 vendor is planned for launch this summer.
