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Glenview honors two youths and dispatchers after life‑saving 911 call
Summary
President Michael Jenney lauded two youths and Glenview telecommunicators after telecommunicator Jen Richardson coached 15‑ and 12‑year‑old boys through CPR on Jan. 31; paramedics subsequently achieved return of spontaneous circulation and the patient recovered at Glenbrook Hospital.
President Michael Jenney opened the April 3 meeting by telling how two Glenview youths helped save their grandmother’s life and how village staff and emergency crews responded.
On Jan. 31, 15‑year‑old Connor McCauley and his 12‑year‑old brother Emmett found their grandmother unresponsive. Jen Richardson, a Glenview Public Safety telecommunicator, took the 911 call, confirmed the address and coached the boys through hands‑only CPR while dispatching fire, EMS and police. "She instructed 1 of the boys to unlock and open the front door for our paramedics and kept counting with the other," Jenney said. Paramedics achieved a return of spontaneous circulation before arrival at Glenbrook Hospital, where the grandmother made a full recovery.
Brent Reynolds, director of Glenview Public Safety dispatch, thanked the boys and the telecommunicators and emphasized the importance of teaching children how to call 911. "Let them know it's okay to call. Don't hesitate," Reynolds said.
Maria Knecht, president of Endeavor Health, Glenbrook Hospital, commended the boys and the coordinated response by dispatchers and first responders. The board presented the village’s life‑save award to Connor and Emmett and recognized dispatchers and firefighter‑paramedics not present and in attendance.
Jenney also noted National Public Safety Telecommunicators Week begins April 13 and called attention to the dispatch center’s "tree of life" honoring saved lives.
