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Public works details snow, ice and street maintenance plans; service portal, response times reiterated
Summary
Public works staff reviewed resident service channels (phone and app), snow-and-ice priorities (P1/P2/P3) with a P3 residential plow threshold of 6 inches, street sweeping cycles and median/right-of-way maintenance, and invited follow-up on route maps and operational metrics.
Michael Nelson, public works program director, briefed the council on resident service options and street operations, saying residents may call (303) 325-8000, use the My Centennial app or the city's report-a-problem web link; Nelson said the call center is 24/7 and "they've always talked to a human or a person on the other end of the phone." He said staff typically responds to service requests within 1–2 business days and triages calls to the appropriate…
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