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Three firms present managed‑IT bids to Osage County; commissioners defer award to Dec. 23
Summary
Century/CentraCare, Helix Technologies and Technology Group Solutions presented managed‑IT proposals and answered commissioners' procedural questions; commissioners asked follow‑up on insurance 'tail' language and vendor references and scheduled an award for Dec. 23.
Representatives from three firms presented responses to Osage County's managed‑IT request for proposals during the Dec. 16 meeting and commissioners said they will review follow‑up information before awarding the contract at a Dec. 23 meeting.
Century (CentraCare Complete) described a consolidated managed‑service approach covering endpoints, email security, backups, firewalls and on‑site support. The presenter emphasized response metrics included in the proposal: a human reply to tickets in under a minute and many tickets resolved at tier 1. The firm said its monthly quote covers monitoring, endpoint protection and a virtual chief information officer (vCIO) service for budgeting and planning.
Helix Technologies said its approach favors “less servers, more cloud” and recommended a discovery period to inventory devices, optimize Microsoft 365 use and reduce server dependence. Helix noted the company focuses on municipal and fielded operations and said the firm can provide scheduled weekly on‑site presence plus remote support.
Technology Group Solutions (TGS) — represented by Matthew Miller by phone — outlined a blend of managed services, phone/VoIP options through a partner, and strategic planning; Miller said the company supports both enterprise and small local customers and offered references and a follow‑up on insurance questions.
A recurring question from commissioners and county staff related to RFP insurance requirements, in particular language that appeared to require a five‑year “tail” for cyber liability after contract termination. All three vendors said they would verify coverage details with their insurers; commissioners asked each bidder to provide insurer confirmation about post‑contract coverage and any pricing impact before the Dec. 23 award.
No contract was awarded at the Dec. 16 meeting. Commissioners scheduled possible interviews and the contract award for Dec. 23 and encouraged staff to circulate insurer responses and clarify whether the RFP's insurance tail requirement is mandatory or negotiable.
