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City unveils Access Westminster overhaul and new website; city manager outlines office staffing and budget changes
Summary
City Manager Jody Andrews presented a reorganization that reduced the City Manager’s Office staff and budget, unveiled an overhauled Access Westminster customer portal and announced a new city website launch slated for March.
City Manager Jody Andrews and staff presented organizational changes and communications upgrades at the Feb. 24 Westminster City Council meeting, announcing a major overhaul of the city’s customer- service portal, a planned website launch and a leaner City Manager’s Office heading into the 2026 budget cycle.
Andrews said Access Westminster — the city’s portal for service requests and resident engagement — was relaunched the prior week with an improved mobile app, geo-tagging and integration with neighboring jurisdictions so requests in unincorporated areas can be routed automatically. “This is our new one-stop shop for city services,” Andrews said.
Communications Manager Andy La described a pending new city website that the administration planned to launch in mid-March and said the communications team is expanding digital and in-person outreach while retaining traditional paper mailings for high-touch neighborhoods.
On organization and budget, Andrews told the council the City Manager’s Office had been reorganized and reduced in size. “You’ll see a big difference from 2024 to 2025 in the City Manager’s Office staffing,” Andrews said, explaining the office moved from six work groups to two (administration and communications). He said staffing in the office dropped from 59.6 full-time equivalent positions across prior groupings to 16 allotted under the streamlined structure.
Deputy and director-level staff and department directors will continue to lead day-to-day departmental operations, Andrews said, and the reorganization aims to refocus the manager’s office on executive leadership, strategic priorities and community engagement in the lead-up to the 2026 budget.
The council received the presentation as part of a multi-meeting budget briefing series; no budget adoption occurred at the Feb. 24 session. Andrews and communications staff told councilors they would follow up with more detailed budget comparisons and line-item tracking as staff closes 2024 and moves through 2025 budget planning.
