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Healthcare Advocate urges staff additions, warns against merging behavioral-health provider advocate into consumer office
Summary
The Office of the Healthcare Advocate told the committee it needs two staff positions for outreach, data analysis and case-management modernization, and raised concerns about a governor—s proposal to transfer the Office of the Behavioral Healthcare Advocate into the consumer-focused office because the latter may serve providers rather than patients
The Office of the Healthcare Advocate told legislators it needs two additional staff for outreach, case-management modernization and data analysis and urged that its consumer-focused mission not be conflated with a new office set up to represent behavioral-health providers.
Acting Health Care Advocate Kathy Holt said the office of 19 full-time positions (budgeted) saved Connecticut consumers more than $6 million in 2024 and resolves disputes for consumers 70% to 80% of the time. Holt and General Counsel Chongqing (Sean) told the committee that the…
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