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Inkster residents raise billing spikes as treasurer details mandatory meter replacement
Summary
Residents reported steep water-billing spikes and unsatisfactory customer service; the treasurer said the city is replacing meters at no cost and will begin turning off older meters because it cannot operate two billing systems.
Several Inkster residents used the public-comment period to describe unexpected and large water-bill increases and to request a clearer customer-service and investigation process.
Sarah Ward said her account showed a sudden spike and that staff had characterized the bill as a 'leak' without documenting an investigation to her satisfaction. She described prior bills of roughly $80–$100 that later rose to figures she gave as $1,049 or $1,500…
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