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Clean Power Alliance CEO apologizes for opt‑out confusion as Port Hueneme joins service
Summary
Clean Power Alliance CEO Ted Berdaki apologized for confusing customer service experiences and explained why solar customers’ enrollment/opt-out timing is staggered; council and residents pressed CPA on consumer protections and outreach as the city transitions to CPA service.
Ted Berdaki, chief executive officer of Clean Power Alliance, told the Port Hueneme City Council the agency is “a publicly owned, electricity provider” that supplies generation while Southern California Edison continues to deliver electricity. Berdaki said the local enrollment experience has been largely positive — about a 4% opt‑out rate in Port Hueneme so far — but he apologized for specific customer‑service errors affecting solar customers. “I’m sorry for the confusion and conflicting information,” he said, and offered to have staff follow up to avoid repeat calls.
Berdaki explained the technical reason behind the problem: CPA staggers enrollment for customers with rooftop solar to avoid interrupting…
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