Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Houston County hears pilot for AI chatbot and voice assistant to handle resident requests
Summary
County officials previewed a pilot from Polymorphic that would deploy a Polymercreek AI chatbot on the Houston County website plus an AI voice assistant and integrated CRM to handle routine resident inquiries, create service tickets and route cases to departments; presenters said the system is designed for transfer to a human when needed and can be
County commissioners heard a presentation on Nov. 8 about a proposed pilot to use an AI chatbot, a voice assistant and an integrated customer-relationship system to automate routine resident requests and to create service tickets for county staff.
Dale Hollis, who introduced the project, said the pilot would "enhance constituent engagement, to streamline service delivery, and modernize internal workflows." Hollis said the proposal recommends deploying a "Polymercreek AI chatbot, an AI-powered voice assistant" and a tailored CRM for Houston County that would provide 24/7 support, reduce staff workload and improve data-driven decision making.
During a live demonstration, Polymorphic regional…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
