Vendor CivicPlus previews modern website, permitting and archiving tools for Junction City

CivicPlus representatives presented a high-level demonstration of their municipal web platform during the Junction City council work session on Nov. 18, 2025. The company said the offering includes a modern, accessible website, an online permitting portal, agenda and meeting management, board portals and social media archiving designed for small local governments.

Pam, representing CivicPlus, told the council the vendor works with more than 10,000 customers nationwide and over 150 website customers in Oregon, and emphasized accessibility and DOJ web-content guidance. She said the platform can consolidate separate tools — for example, searchable agendas and attachments, record retention for social-media posts and a citizen-facing permitting portal — so residents can “do business online on their schedule.” William (CivicPlus) deferred technical permitting questions to Will Velasco, who was present as the team’s permitting specialist.

Councilors asked whether online bill-pay would be integrated. CivicPlus said credit-card processing and bill-pay are often run as a separate service because of payment-provider requirements but could be merged later as a subsequent project. Staff said the contract is structured as an annual service (described to council as a one-year renewable rental/agreement), with the vendor providing most of the implementation work and 24/7 technical support.

Administrator (as introduced) said staff negotiated a package and will bring a proposal to the council for authorization in December to take advantage of promotional pricing. Council discussion focused on maintaining in-person payment options and backup manual processes for residents who prefer or require them. The council did not take formal action at the meeting; staff will return with a procurement package and recommended contract terms in December.