Glendale staff proposes paid text-notification system; council tables decision pending vendor details
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Summary
Staff proposed adopting a text-based emergency and town-notification service with a reported $2,700 upfront cost; councilors requested additional information (sign-up rates, annual fees and county alternatives) and agreed to return the item to the next meeting.
Town staff presented a proposal for a text-based public-notification system (referred to in the meeting as textmydove.com) to improve the town’s ability to reach residents during emergencies and to convey routine notices.
Staff recounted recent work to reach residents during a boil order and said a subscription-based system used in nearby towns might make it easier to contact residents quickly. Staff cited an upfront cost of $2,700 from a vendor and said an annual fee was not yet confirmed. Councilors asked how many residents had signed up in neighboring towns and whether the county's reverse-911 or Everbridge systems would meet Glendale’s needs without a local vendor license.
"We are actually having a meeting with them tomorrow ... the upfront cost was 2,700 and then an annual fee, which we don't know what that is yet," staff said, summarizing the vendor quote.
Councilors agreed to gather more information on sign-up metrics, recurring costs and the vendor's functionality and to bring the topic back to the agenda next month rather than committing present funds.