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City awards IT services contract to IT Now with mayor, city attorney directed to finalize redlines
Summary
After an RFP review, the council approved awarding IT services to IT Now, the low bidder; council requested the mayor and city attorney finalize contract redlines including trial/exit language before execution.
Midway — The council awarded the city’s IT services contract to IT Now after selecting the low proposal from respondents to a recent RFP. Staff recommended IT Now based on cost and service criteria and noted the company hand‑delivered its proposal.
Council conditioned final approval on completion of contract redlines and requested that the mayor and city attorney finalize the service agreement language, including a one‑year exit or trial clause and protections if the company is acquired or service levels change. Staff said the proposal price is based on a three‑year commitment and that the onboarding fee is a substantial upfront cost that the city must consider if it seeks to exit early.
Council approved the award and authorized the mayor and city attorney to negotiate and accept the final redlines or return to council if needed.
What happens next: The mayor and city attorney will finalize contract redlines and execute the agreement if terms are acceptable to the city.
