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Board reviews meter‑audit findings; staff cites $24,000 overpayment and explores AMR/transmitter options
Summary
The agency discussed meter audits that identified billing errors and customer overpayments (including a $24,000 refund), considered developing meter standards and remote‑reading transmitters, and confirmed a compliance hearing schedule for nonresponsive well owners.
During the consent‑agenda discussion Speaker 1 raised meter‑audit findings and billing corrections and described steps staff is taking to reduce errors and pursue possible meter upgrades.
Speaker 1 said audit work comparing meter photos and statements revealed instances where meter multipliers were applied incorrectly, producing overstated usage and overpayments. He cited one case in which James and Annika Howard were identified as having been overcharged by about $24,000 after reconciliation. “They were multiplying their meter by 10 when they didn't…
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