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RTA board adopts ‘5 P’s’ Ridership Code of Conduct to standardize behavior and enforcement
Summary
Riverside Transit Agency's board on Nov. 20 adopted a ridership code organizing expectations into five pillars intended to improve safety and the rider experience; staff said materials will be posted on buses and online and that enforcement can include temporary bans.
The Riverside Transit Agency Board of Directors on Nov. 20 approved and adopted a new Ridership Code of Conduct designed to clarify behavior expectations for passengers and give operators clearer tools to manage disruptive incidents.
Albert Jimenez, the agency's director of risk management, told the board the code packages existing rules into a public-facing campaign organized around five pillars — People, Property, Process, Prohibited and Penalty — intended to "create a safer, cleaner, more positive environment…
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