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IT director warns rising software costs, asks board to approve help-desk position
Summary
The county—hief IT presenter told supervisors the rising cost of software renewals is driving a sizeable operating increase in FY2027 and requested a new help-desk FTE (GS-14) costing about $77,400 to improve service and free technicians for project work.
The county—hief information technology presenter told the Board of Supervisors on Jan. 27 that steep increases in subscription and renewal fees are putting pressure on the proposed FY2027 Information Technology budget and asked the board to approve a new help-desk support specialist position.
The IT director said account 553, which covers software renewals, is projected to rise by about 13.77 percent to roughly $69,776 and pointed to specific vendors: Tyler New World (financial ERP), Encode (property tax management), Esri (GIS), Microsoft 365, and VMware…
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