Airport staff rolls out SeeClickFix work‑order link and outlines hanger maintenance fixes

Airport staff used the Sept. 18 meeting to show tenants how the SeeClickFix portal (and a QR code on hangar doors) feeds maintenance reports into the airport’s internal Lucid work‑order system and to address ongoing hangar maintenance complaints.

Speaker 2 demonstrated the tenant workflow: tenants scan a QR code or open the SeeClickFix link (which staff pre‑points to the airport location) and enter a description and hanger number. Staff noted tenants can submit as a guest (no follow‑up email) or as a logged‑in user to receive updates. "If you have a picture of it, that helps me out greatly," Speaker 2 said during the demo.

Subsequent discussion covered recurring problems: a recently removed restroom door that left the bathroom closed during repairs, bent hanger doors that were repaired in‑house, and chronic water intrusion caused by a high water table and limited drainage under the ramp. Board members urged short‑term fixes — door seals and targeted hot‑mix patches — that staff said can be scheduled for the next season, while staff cautioned that comprehensive drainage infrastructure would be a multi‑year investment.

Staff said SeeClickFix items port into Lucid where airport staff can assign priorities and communicate status updates; staff plan to check open work orders weekly to provide interim updates. Board members asked staff to circulate clear instructions and to refresh worn QR codes on hangar walk‑through doors so tenants can easily file issues.

No policy votes were taken; staff listed follow‑up items including an instructional email and routine weekly status checks to improve responsiveness and to compile data for any future budget requests.