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Coldwater IT director presents first annual review, outlines grants, KPI reporting and cybersecurity policy shift
Summary
Pat Poole presented the utility IT department’s first annual review, summarizing accomplishments (about 180 projects since last year), staffing status, ~ $500,000 in awarded grants (7 of 8), KPI reporting, and a plan to replace the 2019 cybersecurity program strategy with a consolidated cybersecurity policy to reduce SOP bloat.
Pat Poole delivered the first annual IT department review to the board, saying no board action or additional funding was requested at this meeting.
Poole outlined the IT mission to support city and utility operations and improve service for Coldwater ratepayers. He listed accomplishments (roughly 180 completed projects with about 70% finished), staffing improvements (team…
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