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Clackamas County staff report mixed customer satisfaction and calls for expanded recycling options
Summary
County staff presented results of the 2025 customer satisfaction survey showing 640 responses, generally favorable ratings for collection service but recurring complaints about missed pickups and litter, and widespread requests for more curbside recycling and food-in-yard-debris options.
Clackamas County staff on Jan. 22 reviewed results from the county’s 2025 customer satisfaction survey, reporting 640 responses gathered primarily between Aug. 25 and Oct. 30 after a postcard mailed to about 187,000 customers.
Staff said the majority of respondents were single-family customers and that 76% rated their collectors’ service as “good” or “very good,” while nearly 11% rated service “bad” or “very bad.” When asked why they rated service poorly, 46% of those respondents cited repeated missed pickups and 42% cited trucks leaving behind litter, staff…
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