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9-1-1 operations manager seeks $2-per-hour night shift differential; board to place item on consent
Summary
Nicole Ravella, Davidson County 9-1-1 operations manager, proposed a $2/hour night-shift differential to reduce absenteeism and improve retention. She estimated annual differential costs between about $55,000 and $75,500 and recommended funding from lapsed salaries; commissioners agreed to place the proposal on the consent agenda for formal action.
Nicole Ravella, operations manager for the Davidson County 9-1-1 center, presented data showing higher absenteeism and shift call-offs on nights compared with day shifts and proposed a $2-per-hour night shift differential for telecommunicators.
Ravella summarized health and personal-life challenges for night-shift workers, showed 2023 absenteeism totals that are roughly double on nights, and said the differential would acknowledge the burden of overnight work while improving retention and recruitment. "My proposal today would be $2 per hour night shift differential from the night shift employees," she said.
Cost and funding: Ravella presented a cost breakdown estimating the differential's annual pay component at about $55,000; including overtime, FICA and other employer costs the total was estimated at $75,500. Alternate lower rates ($1.75 or $1.50/hour) were also modeled. Ravella recommended covering the cost from lapsed salaries in the 9-1-1 budget; if lapsed salaries were insufficient, staff would seek PBV fund availability.
Action: Commissioners asked operational questions about staffing levels (night-shift roster, call volume) and the likely hourly pay impact (example: a TC1 at $18.18/hr would average about $20/hr with the differential). The board agreed to place the item on the consent agenda for formal approval rather than debate it further at Thursday's meeting.
Provenance: Presentation by Nicole Ravella with Q&A and commissioner direction to put the item on consent (transcript sections on emergency communications differential).
