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Northampton County health department seeks Voice Inc. contract for interpretation services
Summary
The county health department requested and the board approved a contract with Voice Inc. for on-demand interpretation (audio, video, ASL) billed per minute; staff said funds are available in the department budget.
The Northampton County Health Department presented a contract request to switch interpretation services to Voice Inc., citing frequent technical problems and dropped calls with their current vendor.
Health department staff described Voice Inc.'s remote-interpretation management platform, which requires no installation or monthly fee and bills per minute: $0.55 per minute for audio-only interpretation, $0.75 per minute for video, and $1.19 per minute for American Sign Language. Staff said the cost is covered in the department’s budget.
A motion to approve the contract was made and seconded; commissioners approved the request by voice vote. The board recorded no roll-call vote in the transcript; staff will proceed with contracting and billing setup.
Next steps: County procurement will finalize contract documents, and the health department will transition services with Voice Inc. according to standard onboarding procedures.
