City unveils 'Streamline Riverside' refresh to speed permitting, add concierge services and AI plan checks
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Summary
City staff presented a Streamline Riverside refresh on July 1 that aims to shorten permitting timelines through expanded training, a concierge one‑stop service, self‑certification pilots for licensed designers, POSI software upgrades, and AI‑assisted plan checks.
City staff on July 1 gave an update on a Streamline Riverside refresh intended to speed permitting, coordinate departments and improve customer service for developers and residents.
Deputy director Miranda Evans and Deputy Chris Christopoulos described a cross‑department one‑stop team, expanded training, and new services including same‑day over‑the‑counter plan checks by appointment and a "concierge" team to shepherd applicants. Building staff outlined a self‑certification pilot to allow licensed design professionals to certify compliance for qualifying projects.
Administrative and technology upgrades were described in detail: planned POSI 7.4 permitting software upgrades, a 24/7 virtual service assistant ("Revi"), and exploration of AI‑assisted plan checks to flag compliance issues earlier in the review process. Staff said the effort will include new branding, a dedicated one‑stop website, automated dashboards for permit metrics, and a grand reopening to celebrate the refreshed service model.
Chamber of Commerce CEO Nicholas Adcock praised the initiative as an important step to retain and attract business investment, and council members thanked staff and moved to receive and file the update.
Planning and next steps: Staff recommended the council receive and file the update; the report outlines immediate (90‑day) workstreams, mid‑term (6–12 months) pilots and longer‑term goals to improve turnaround times and transparency.
Quote attribution: Direct quotes are from staff presenters recorded at the July 1 council update.
