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Troy Council approves Doppler contract to streamline DPW emergency response

Troy City Council · January 27, 2026

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Summary

Troy City Council voted unanimously Jan. 26 to waive bidding and award a contract to Doppler for a response-management system to speed DPW emergency callouts, integrate with CityWorks and add two-way resident communication; departments will budget annual shares.

Troy City Council on Jan. 26 approved a bid waiver and authorized the city to purchase a Doppler response-management system for the Department of Public Works, aiming to speed emergency crew callouts and integrate resident reports directly into the city’s work-order system.

Public Works Director Kurt Boveczy told the council Doppler ‘‘meets and exceeds our needs,’’ describing features that include succession calling, two-way texting with residents, prebuilt dispatch templates for water-main breaks and snow events, and automatic work-order creation through integration with CityWorks. He said the contract could include annual increases not to exceed 5 percent.

Mayor Pro Tem Hirak Chanda asked how Doppler’s closed-loop feedback would operate; Boveczy said dispatch selects a template and the supervisor can text back-and-forth with residents once the information is recorded in Doppler. Councilmember Michael Gunn asked about prior costs for the mass-notification product (Code Red/OnSolve) and whether annual costs would now be ongoing; Boveczy said GovDelivery will remain the city’s mass-notification tool and that DPW divisions would pay their share of Doppler directly rather than the IT department covering it centrally.

The motion to approve the I-4 bid waiver and award the contract to Doppler was moved by Mayor Pro Tem Hirak Chanda and supported by Councilmember Gunn. The clerk called the roll; Mayor Baker, Councilmembers Bloom, Brooks, Gunn, Hamilton and Mayor Pro Tem Chanda voted yes and the motion carried.

The contract award is intended for use primarily by DPW for after-hours and emergency activations; mass notifications such as citywide snow emergency alerts will continue to be issued via GovDelivery. City staff said departments will budget their shares of the Doppler service going forward.

Next steps: the city will finalize the vendor contract and implement the Doppler integration with CityWorks and dispatch procedures. The council voted to approve the award during the public meeting and will address implementation administratively.