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MATCOM reports rising call volume, staff gains and next‑generation 9‑1‑1 rollout target
Summary
MATCOM manager Lori Creaky told the council the PSAP processed more than 88,000 dispatch calls in 2025, handled about 163,000 total calls across categories, increased authorized staffing from 27.5 to 31.5 positions and plans a March rollout of upgraded call‑handling technology including text‑to‑911 and live transcription.
Lori Creaky, MATCOM manager, presented the regional 9‑1‑1 center’s 2025 workload and operations. She said MATCOM processed 88,386 dispatch calls, 27,553 calls for the Wasilla Police Department and a total workload of more than 163,000 calls when including outbound and administrative calls.
"Our call volume is 88,386 dispatch calls that MATCOM processed," Creaky said, and added MATCOM processed 41,000 outbound calls and 82,758…
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