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State HR webinar urges supervisors to 'ask more, say less' to improve decisions
Summary
JJ Acker of the Department of Government Operations led a webinar advising supervisors to treat questioning as a learnable leadership skill, showing how methods such as the 5 Whys, a 3‑legged variant, five question domains, and seven common pitfalls can improve decisions and reduce risk.
JJ Acker, a presenter with the Department of Government Operations’ Division of Human Resource Management, opened a recorded webinar titled “Ask More, Say Less” by urging supervisors to make questioning a deliberate leadership practice rather than an incidental habit. “Good answers only follow good questions,” Acker said, framing inquiry as essential to learning, innovation and risk mitigation.
Acker argued that managers spend much of their day eliciting information and that treating questioning as a skill can surface hidden assumptions, reveal root causes and strengthen team trust. He illustrated stakes with industry examples: automotive quality‑control processes where minute defects matter and a cited health‑care example in which a 99.9% accuracy rate…
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