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DHRM trainer: Utah state workforce can build 'business agility' through cognitive practice and culture shifts
Summary
Rick Murdoch, a leadership trainer with DHRM's leadership and organizational development group, led a recorded webinar arguing that Utah state agencies can become more agile by practicing cognitive decision skills, improving cross-team transparency and focusing on customer value.
Rick Murdoch, a leadership trainer with the Department of Human Resource Management's leadership and organizational development group (GovOps), used a recorded staff webinar to argue that Utah state agencies can and should cultivate "business agility" to respond faster to changing laws, customer needs and emergencies.
Murdoch said agility is more than speed or technical skill: it combines physical capacity, technical habits and, most importantly, cognitive practice. "The only way to get more agile is through practicing cognitive stuff," he said, describing the cognitive elements as "visual scanning, anticipation, pattern recognition and knowledge of the situation, context."
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