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Board highlights new complaint database, staff promotions and work on professional‑conduct rules
Summary
Board staff told members the agency’s complaint database is live, staff roles are shifting to add a second staff veterinarian and the rules committee will return chapter 573 (standards of professional conduct) to the April meeting after rewrites.
Board staff reported several administrative and operational changes intended to speed complaint handling and prepare for the next legislative cycle.
The agency said the complaint module of a new in‑house database is fully operational and allows public users to check complaint status online. Staff credited a recent Salesforce‑based system rollout with shrinking the number of open investigations from roughly 450 to about 190 and reducing investigator caseloads. Enforcement staff told the board the system replaced manual e‑mail and file transfers and…
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