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TeleCare outlines 24/7 mobile crisis response for San Mateo County; council presses for local staging
Summary
TeleCare administrators told the Midcoast Council about the county's 24/7 mobile crisis call center and response teams, reporting about 650 calls and roughly 100 in-person deployments in December and a deployment outcome split of about 60% stabilized in place, 30% voluntary transport and 10% psychiatric holds; council members pressed TeleCare on 3045 minute response times to the coast and local familiarity.
David Seidner, administrator for TeleCare's San Mateo County crisis call center and mobile crisis response team, presented to the Midcoast Community Council on Jan. 28 about how the county's mobile crisis program operates and how it serves coast-side communities.
Seidner said the service is a Medi-Cal benefit established under state law and that San Mateo County Behavioral Health and Recovery Services (BHRS) expanded eligibility so any individual physically present in county limits can access the service. He described the typical response unit as a clinician paired with a peer recovery coach and noted TeleCare bills Medi-Cal through BHRS; private insurance is billed only with permission and uninsured or undocumented people are still served.
Seidner…
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