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JTA to launch six-month fare pilot Feb. 1; Connection Plus kept but customers pay larger share

Transportation, Energy and Utilities Committee · January 21, 2026
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Summary

The Jacksonville Transportation Authority will launch a six-month fare-modification pilot on Feb. 1 that lowers some fixed-route fares and reduces subsidy for its premium paratransit product, Connection Plus; council members raised concerns about the financial impact on riders with disabilities and asked for phased or income-based options.

The Jacksonville Transportation Authority will begin a six-month fare-modification pilot on Feb. 1 that reduces some fixed-route fares and restructures pricing for its premium paratransit service, JTA CEO Nat Ford told the Transportation, Energy and Utilities Committee.

JTA staff said the pilot will lower certain single-ride and pass prices and reduce the connection (paratransit shared-ride) fare from $3 to $2. Jessica Shepler, JTA Senior Vice President of Public Affairs, said Connection Plus — a 2019-launched premium, same-day door-to-door service — will be retained but customers will pay more of the actual trip cost under a proposed structure: a $10 base charge for the first 8 miles and $3.50 for each additional mile, with a monthly trip cap discussed during the presentation. Shepler said the proposal was based on usage data showing 96% of…

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