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Personnel committee: council office morale jumps; staff weigh continuing vendor surveys

Jacksonville City Council Personnel Committee · January 27, 2026
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

A personnel committee update reported large gains on a follow-up employee survey for the City Council office, with several categories rising well above national benchmarks; staff recommended continued follow-up and in-house options to sustain improvements and address remaining concerns about evaluations and workplace conduct.

The Jacksonville City Council Personnel Committee heard results from a follow-up employee survey on Tuesday, with presenters reporting large gains in morale, recognition and confidence in leadership and staff proposing continued follow-up to maintain momentum.

The survey, presented by Debbie Wilkes, a labor relations officer and employee engagement expert, and introduced by Todd Norman, the city’s chief of employee and labor relations, used the same questions as the original assessment and compared results to a national benchmark. Wilkes summarized a broad set of improvements: “the overall morale went from 13% to 89 and a half percent,” and several leadership and role-related measures rose by double digits.

Wilkes…

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