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Comptroller Outlines Modernization Push and Compliance Programs, Seeks More Staff for Taxpayer Services
Summary
Comptroller Brooke Lierman briefed delegates on Maryland Tax Connect rollout, a new unclaimed property system, CRM implementation, digital discovery and other compliance tools, and requested additional staffing to improve call and branch service.
Comptroller Brooke Lierman told the Ways and Means Committee the comptroller’s office is pursuing broad IT modernization and compliance expansions intended to improve service and increase voluntary compliance.
“We've launched Maryland Tax Connect, a new stable and secure tax portal for our businesses in February 2024,” Lierman said, and the office plans to migrate personal tax filings to Maryland Tax Connect in August. She described other modernization steps: a new CRM platform, a central payroll system planned for next January, and a new website.
Lierman highlighted a new unclaimed property system launched in October intended to make it easier for residents to search…
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