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SDAT director outlines modernization push: cloud filings, AI deed pilot and new CRM
Summary
Bob Yeager, director of the State Department of Assessments and Taxation, told the Ways and Means Committee on Jan. 22 that SDAT will prioritize customer service, technology modernization and outreach — including a cloud migration of business filings, an AI deed-processing pilot that cut errors, and a CRM rollout to reduce call-email backlogs.
Bob Yeager, director of the State Department of Assessments and Taxation, told the Ways and Means Committee on Jan. 22 that his top priorities are modernizing the agency’s technology, improving customer service and strengthening partnerships with local governments and community organizations.
"My goal is simple, to share my priorities as director and to outline how we're positioning SDAT to be a more modern, responsive, and fiscally responsible agency in a tight budget environment," Yeager said in his opening remarks. He framed SDAT’s core responsibilities as business…
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