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CAB programs report early-quarter outcomes, resolved grievances and volunteer engagement
Summary
The board reviewed a quarterly outcomes report for CAB-funded programs showing a 26.4% survey response rate (309 of 1,172), high participant satisfaction (96.1%), 4,648 volunteer hours and 28 grievances resolved in the first quarter of the fiscal year.
CAB staff presented the community action and homeless crisis response outcomes report covering July 1–Sept. 30, 2025. The report summarized program goals, selected outcome metrics, contract spending and early-quarter performance.
Key figures: programs issued 1,172 participant surveys and received 309 responses (26.4% response rate); 96.1% of respondents reported a positive overall experience. Programs reported 501 volunteers contributing 4,648 hours in the quarter, which staff translated to a volunteer-hour value for reporting.
On program complaints, staff said 28 grievances were filed during the quarter across reporting programs; all reported grievances had been resolved. Staff noted that severe-weather response programs report separately at year-end and are not in this quarterly data set.
Board members asked about geographic distribution of program participants (by school district or county council district). Staff said program-level reporting does not track ZIP code or school-district data consistently and offered to follow up with additional data sources (e.g., McKinney-Vento reports) where available.
Staff encouraged members to request full program reports if they wanted more detailed metrics; the board accepted the outcomes presentation and moved on to governance items.
