Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Prescription Denials topic
No spam. Unsubscribe anytime.
Witness says he has told patients their company denied doctor‑recommended medications
Summary
In a recorded exchange, a questioner asked Mister Hemsley whether he had ever personally told patients their company denied medications their doctors prescribed; Hemsley answered that he had and said he has looked patients in the eye when delivering that news.
A questioner pressed Mister Hemsley on whether he had ever personally told a patient that the company he represents had denied a medication their doctor had recommended; Hemsley replied, "I have, looked patients in the eyes many times."
The exchange focused on who communicates medication denials and the emotional burden of that task. The questioner, who identified experience in pharmacy, said, "I practiced pharmacy for 40 years," and added, "I'm the one who had to look the patient in the eye. I'm the one who had to tell them that on your behalf."
Mister Hemsley said he did not specifically recall whether those conversations related to prior authorizations but affirmed having delivered such news. "I don't recall whether it's regarding a prior authorization, but it is," he said.
The transcript records only this back-and-forth; no formal action or vote is indicated in the provided segments.
